Terms and Conditions for Deep Cleaning Hammersmith
These Terms and Conditions govern the provision of deep cleaning services supplied by us to residential and commercial clients. By making a booking for Deep Cleaning Hammersmith, you agree to be bound by the terms set out below. Please read them carefully before confirming any appointment. These terms are designed to explain how bookings are accepted, how payments are handled, when cancellations may apply, and the limits of our responsibility when carrying out a professional deep clean. They also include important information about waste handling and the law that applies to the agreement. If anything is unclear, the client should review the terms in full before the service begins.
For the purposes of this document, the expressions “we”, “us” and “our” refer to the cleaning service provider, and “you” or “the client” refer to the person or business booking the service. References to “cleaning”, “deep cleaning”, “end of tenancy cleaning”, “specialist cleaning”, or “domestic deep clean” may be used interchangeably depending on the job requested, but each service remains subject to these general terms unless a separate written agreement states otherwise. The wording in this policy is intended to be clear, fair and practical, and it applies to all standard deep cleaning in Hammersmith arrangements made with us.
A booking is considered a request for service only until it has been accepted by us. We may decline a booking if we are unable to provide the service on the requested date, if access conditions are unsuitable, or if the work requested falls outside our normal scope. Any quotation provided in advance is based on the information you supply and may be revised if the actual condition, size, occupancy or complexity of the property differs from what was described. We reserve the right to request further details or photographs before confirming a Hammersmith deep cleaning appointment, especially where the property has specialist surfaces, heavy soiling, or unusual access requirements.
Booking Process
When you place a booking, you must provide accurate and complete information, including the address, type of property or premises, preferred date and time, any known cleaning priorities, and any conditions that may affect the work. It is your responsibility to ensure that the details supplied are correct. If the information changes after the booking has been accepted, you should notify us as soon as possible so that we can assess whether the revised requirements can still be met. Failure to provide accurate information may result in additional charges, delays, or a reduced level of service if access to certain areas becomes impossible.
We may confirm the booking by written message, email, invoice acceptance, or another form of recorded communication. A booking is not guaranteed until confirmation has been issued and, where applicable, any deposit or prepayment has been received. For larger or more involved deep cleans, we may require a deposit to secure the slot and cover scheduling commitments. If a deposit is requested, it will be explained before payment is taken. Confirmation of a booking means that the client agrees to the price, the date, the scope of work, and these terms, subject to any later amendments agreed in writing.
On the day of the appointment, the client must provide safe, reasonable and timely access to the property, together with electricity, water, and any other basic utility needed to carry out the service. If access is delayed or impossible because of a locked property, incorrect key arrangements, restricted entry, or the absence of an authorised person, we may charge a waiting fee or cancel the service as a late cancellation. For some professional deep cleaning services, we may also require parking arrangements, lift access or advance permission for entry into controlled premises. Any such requirements should be disclosed at booking stage wherever possible.
Payments and Charges
All prices are provided in pounds sterling unless otherwise stated. The cost of the service may be based on the size of the property, the nature of the work, the expected duration, the level of soiling, the number of rooms, and any specialist tasks requested. Some services may be priced as a fixed fee, while others may be charged on an hourly or task-specific basis. If the actual work required is materially different from the description initially given, we may revise the quote before continuing, or we may limit the service to the originally agreed scope.
Payment terms will be stated at the time of booking or on the invoice. Unless agreed otherwise, payment is due immediately upon completion of the job. In certain cases, full or partial prepayment may be required in advance. We accept payment by the methods notified to you at the time of booking. If a payment is declined, reversed, delayed or disputed, we reserve the right to suspend further work, withhold future bookings, or charge any reasonable administration costs incurred as a result. For business clients arranging deep cleaning in Hammersmith, payment may be subject to separate invoicing terms where expressly agreed in writing.
Additional charges may apply where the service extends beyond the originally agreed timeframe due to factors outside our control, such as poor access, excessive contamination, missing utilities, or a need for extra operatives and equipment. Likewise, if the client requests additional tasks on the day, those tasks may be charged separately. We are not required to begin or continue any work that would be unsafe, unlawful, or materially different from the booking description. Any extra cost will, where reasonably possible, be explained before the additional work is carried out.
Cancellations, Rescheduling and No-Access Situations
The client may cancel or reschedule a booking by giving us reasonable notice. Cancellation windows may vary depending on the type of appointment, the size of the job, and whether a deposit has been paid. Where notice is given sufficiently in advance, we will usually offer a rearranged date or, where appropriate, a refund of any amount due after deduction of non-recoverable costs. If the cancellation occurs close to the scheduled time, or after preparation has already begun, a cancellation charge may apply to reflect reserved labour, travel and administrative costs.
If our team arrives and cannot start the work because entry has not been granted, the premises are unsafe, or the client is absent when presence is required, the booking may be treated as a late cancellation or no-access appointment. In those cases, the client may still be charged the full or partial fee depending on the circumstances and any prior notice given. We understand that schedules can change, but deep cleaning services involve careful planning and resource allocation, so last-minute changes can create unavoidable expense. We will always act reasonably when deciding what charge, if any, applies.
We may also need to reschedule due to operational reasons, including staff illness, equipment failure, severe weather, or circumstances beyond our control. If we must change the appointment, we will aim to give notice as early as possible and offer an alternative time. We are not liable for indirect losses caused by a necessary reschedule, provided we take reasonable steps to minimise inconvenience. Where a cancellation or rescheduling is caused by our own fault, any refund or remedy will be limited to the value of the affected service only, unless otherwise required by law.
Service Standards, Client Responsibilities and Liability
Our team will carry out the agreed work with reasonable skill and care, using suitable equipment and standard cleaning methods appropriate to the property and materials involved. However, cleaning is not the same as restoration, refurbishment, or repair. Some marks, staining, wear, limescale, scratches, discolouration, ingrained dirt, mould-related damage, or age-related deterioration may not be fully removable. We do not guarantee that every surface will return to a brand-new condition, especially where prior damage or unsuitable maintenance has affected the finish. A Hammersmith deep clean can significantly improve hygiene and appearance, but results depend on the state of the property when we arrive.
The client is responsible for removing or securing valuables, cash, jewellery, important documents, breakables, and any items requiring special handling before the cleaning begins. We may move light furniture or household items to clean behind or beneath them, but we are not obliged to move heavy, fixed, fragile, or hazardous items. If the client asks us to move items, it is done at the client’s risk unless we have expressly agreed otherwise in writing. Any surfaces or fixtures that are loose, damaged, poorly fitted, or already unstable should be pointed out in advance so we can avoid unnecessary risk during the deep cleaning in Hammersmith.
Our liability is limited to direct loss or damage that results from proven negligence on our part, and only to the extent permitted by law. We are not responsible for loss caused by the client’s own actions, pre-existing defects, hidden faults, normal wear and tear, or circumstances outside our reasonable control. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under English law. Subject to those mandatory rights, any claim for damage must be notified to us within a reasonable time after the incident, with supporting information and, where available, photographs.
Waste Handling, Materials and Regulatory Compliance
We operate in a manner intended to comply with relevant UK waste and environmental rules. This means that waste created during a cleaning appointment will be handled responsibly and disposed of only where lawful and appropriate. The service does not include removal of regulated waste, clinical waste, asbestos, hazardous chemicals, large quantities of rubble, or other specialist materials unless this has been expressly agreed in advance and we are legally permitted to handle them. If such items are discovered during a job, we may stop work in the affected area until safe arrangements are made.
The client must disclose any known hazardous substances, infestation issues, biohazards, sharps, bodily fluids, broken glass in unsafe quantities, or contamination that may require special treatment. We may refuse to proceed with any task that would expose our staff to unreasonable risk or that would require licensing, specialist transport, or regulated disposal not covered by the booking. Where cleaning materials, consumables, or waste bags are supplied by us, they remain our property until used or discarded in the course of the service. We may charge separately for unusual disposal requirements arising from excessive waste or contamination.
The client is also responsible for ensuring that the property complies with any relevant building, tenancy, leasehold, or site rules that affect cleaning activity, waste storage, or access. If a third party such as a landlord, managing agent, concierge, or contractor imposes restrictions, the client must make those known before the appointment. We may rely on the instructions of the person reasonably appearing to have authority to permit entry or authorise the work. If those instructions conflict, we may suspend the service until the matter is clarified. Nothing in these terms requires us to breach any legal obligation relating to the transport, handling or disposal of waste.
Complaints, Changes to Terms and Governing Law
Any complaint about the service should be raised as soon as reasonably possible so we can investigate and, where appropriate, return to inspect the issue or propose a remedy. We may ask for photographs, job details, or other relevant information to help assess the concern. If we agree that work has fallen below a reasonable standard, our response may include a re-clean of the relevant area, a partial refund, or another proportionate remedy. Our obligation is to address the affected service only, and not any unrelated work or subsequent loss. These terms do not affect your statutory rights as a consumer where those rights apply.
We may update these Terms and Conditions from time to time to reflect legal, operational or business changes. The version in force at the time of booking will apply to that booking unless a change in law requires otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in effect. No failure by us to enforce a term immediately will be treated as a waiver of our rights. A delay in exercising rights under a professional deep cleaning agreement will not prevent us from enforcing those rights later.
These Terms and Conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where applicable consumer law gives you the right to bring proceedings elsewhere. By confirming a booking for Deep Cleaning Hammersmith, you acknowledge that you have read, understood and agreed to these terms, which are intended to create a fair and transparent basis for the service relationship.
